Frequently Asked Questions about Waypoint2018-07-27T16:57:08-05:00
Who is Waypoint Resource Group?2018-07-27T16:55:41-05:00

Waypoint Resource Group (Waypoint) is a US-based company that provides accounts receivable management services (or debt collection) for a variety of companies. Learn more about Waypoint.

Why is Waypoint calling me?2018-07-27T16:55:51-05:00

If one of Waypoint’s representatives is contacting you, it is because we have received information that may link you to an account we were contracted to service. If you believe there has been a mistake, or you would like to speak to one of our representatives, you may contact us directly at customercare@waypoint.com or (866) 447-4163.

Why is Waypoint on my credit report?2018-07-27T16:55:59-05:00

Waypoint contracts with several companies in order to service past due accounts. As a result of this, Waypoint may appear on your credit report. Some credit alert services may give you a general picture of your tradeline (our report to the bureaus), but they may not give you the total picture. We can help! One of our friendly representatives is here to assist you. Call us at (866) 447-4163 to discuss the details, or email us at collections@waypoint.com.

Will this impact my credit score?2018-07-27T16:59:24-05:00

There are a variety of factors considered prior to credit reporting. However, where contractually required, Waypoint does report to the national credit reporting agencies. To discuss your account in more detail, please contact one of our representatives at (866) 447-4163.

You can learn more about credit and debt from the Consumer Financial Protection Bureau (CFPB) by visiting their website at www.consumerfinance.gov.

Who does Waypoint represent?2018-07-27T16:59:05-05:00

Waypoint works with a variety of businesses, from diverse industries, including:

  • Automotive
  • Telecommunications
  • Cable TV
  • Energy
  • Healthcare

Give us a call at (866) 447-4163 and we can walk you through your account and talk with you about repayment options.

How much do I owe?2018-07-31T22:41:48-05:00

We can help you with this. Give us a call at (866) 447-4163 and let’s talk through your account details.

You can also login to my.Waypoint.com.

I don’t think I owe anything. What should I do?2018-07-27T17:00:19-05:00

If you believe an account is not yours, you should not pay it. Give us a call, we’d like to help sort things out. Any of our representatives will take the time to work with you and determine next steps. Call us at (866) 447-4163.

Who do I send my payment to?2018-07-31T22:42:22-05:00

You may send your payment directly to Waypoint. If we’ve contacted you, that likely means we were contracted by the original creditor to help service an account in your name. When you make your payment, Waypoint notifies the creditor.

You have three payment options:

  1. The quickest and easiest way to get started is to reach out to one of our representatives by phone. Call Waypoint at (866) 447-4163. We’re happy to work with you to help resolve your account.
  2. You can also pay online using our web portal — myWaypoint.
  3. Or, you can mail your payment to:

    Waypoint Resource Group, LLC
    PO Box 1081
    San Antonio, TX 78294-1081

    Please be sure to include your account number on all checks and correspondence.
This debt was included in my bankruptcy. Why is it showing as unpaid?2018-07-27T17:00:30-05:00

This can be cleared up by contacting us with your bankruptcy case information. Please call us at (866) 447-4163.

I can’t afford to pay the debt. What are my options?2018-07-27T17:04:30-05:00

We can help! Our goal is to help you resolve your account positively and there are many ways to accomplish that goal. Please give us a call at (866) 447-4163. One of our representatives would be happy to assist you!

The important thing is to get back into repayment so you can put the debt behind you and move on with your financial life.

I’ve hired an attorney to handle my debt. Shouldn’t you speak to them?2018-07-27T17:04:45-05:00

Yes, we’d like to work with your attorney. Please contact us at (866) 447-4163. We need your attorney’s contact information. Once we have this information, we’ll update your account records and then begin working directly with your attorney.

I canceled that account. Why am I now in collections?2018-07-27T17:03:32-05:00

We can help you with this. Give us a call and let’s talk through your account details. You can speak directly with one of our representatives by calling (866) 447-4163.

What are your hours?2018-07-27T17:04:52-05:00

Waypoint’s hours of operation are:

  • Monday – Thursday, 7:00 a.m. – 8:00 p.m. Central Time
  • Friday – 7:00 a.m. – 4:00 p.m. Central Time
  • Saturday – 8:00 a.m. to Noon Central Time

Have questions about your rights? What to learn more about the laws that protect consumers? Have general questions about credit and debt? Visit http://www.askdoctordebt.com/.