Special notice related to COVID-19: Waypoint is working with federal and state governments, agencies, and our clients on the best way to provide support during these highly unusual circumstances. If you have questions about payments or options, Waypoint representatives have access to the most up to date information and can be reached at customercare@waypoint.com or (866) 447-4163. Please note that phone response times are longer than normal.
If you received a letter or phone call from Waypoint, then you’ve come to the right place.
We would like to help you.
Want to speak to a real live person? Call our consumer help line at (866) 447-4163.
Want to know more about your account or how we can help you? Visit our FAQ Section.
Do you have a question, concern, or complaint? Please let us know.
Access myWaypoint, our online portal, to make a payment or manage your account.
