AR management solutions from Waypoint Resource Group are designed to free up consumer businesses and credit lenders from ‘non-core’ accounts receivable operations. This lets you focus on what you do best: delivering products and services and growing market share. We offer a range of services tailored to key industries, which are based on aligning soft-skills engagement with business needs at each stage of the consumer relationship.

AR Contact Center Solutions

Contact center customer engagement can take many forms. From billing inquiries and account management to payments and upsell opportunities, Waypoint agents serve as customer advocates to safeguard your brand and reputation. These soft skills allow us to establish and nurture positive relationships with your customers, regardless of age (millennials to seniors), with a multi-channel contact strategy that includes self-service portals, web chat, web forms, email, and phone.

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Late Payment Solutions

Missed payments happen. Waypoint late payment solutions are built around quickly identifying the difference between regularly paying customers who may simply need late payment forgiveness and customers who may be headed toward nonpayment of their accounts. Regardless of the situation, we work with your customers to guide them back to current account status and empower them with information and positive encouragement to remain in good standing.

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Recovery Account Solutions

Now more than ever, bad credit can happen to good customers. Waypoint’s default AR management solutions are tailored to repair and preserve the customer relationship whenever desired and whenever possible. We understand, however, that customer default relationships don’t always lead to future business. Regardless, Waypoint agents work to safeguard your brand reputation and recover the maximum amount possible in our compliance-centric environment.

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Specialty Services

Reaching a non-paying customer and determining a reasonable settlement often requires additional tools and tactics. Waypoint’s goal is to resolve outstanding accounts through a non-litigated recovery approach. However, we understand that sometimes more specialized resources and services are required. For these situations, we maintain a full complement of specialty services, including skip tracing and bankruptcy aid, and deploy them within our consumer-friendly and compliance-centric environment.