When it comes to managing accounts receivable, there are two absolutes for any business – maintain strong cash flow and stay in compliance with legal regulations. But what about the consumer experience? How a business treats its customers, regardless of their account status, goes a long way toward defining the business’ reputation. And, in today’s networked world, a disgruntled customer lashing out through social media can have a lasting impact on a company’s image. Read the article on TMCNet by (@wrg_jzimmerman).