Meet us at the DCS Conference
Waypoint is headed west! We will be at the Debt Collections Symposium and Expo in Tucson, AZ 9/11-9/13. Let’s meet up and talk about how Waypoint can help you reach [...]
Three Tips for Safeguarding Your Brand in ARM
When it comes to consumer lending, today’s brand owners have no shortage of priorities to consider. Protecting a business’s reputation in a social media-driven marketplace can be a fierce dynamic, [...]
Credit Education Should Be a Long-Term Commitment
These days, consumers face all sorts of challenges when it comes to managing their money. And debt – be it a mortgage, car payment, student loan, or credit card – [...]
Tailoring Credit Consumer Engagement to the Type of Debt
Like most things, debt comes in many different forms, shapes, and sizes. For example, a college degree is often an investment with value that accrues over time, since it sets [...]
Customized Consumer Education Can Help Creditors Collect
Helping credit customers become more financially literate about credit and debt issues can be difficult, especially when delinquency and collections come into play. But, these difficulties certainly are not due [...]
Safeguarding Brand Reputation and Cash Flow in Debt Collection
Contact center professionals are often the tip of the spear when it comes to safeguarding a company’s reputation. They’re literally and figuratively where ethical business practices, compliance, and customer service [...]