Billing and collections in the healthcare industry are more expensive and time-consuming than ever before. Changes in regulations, compliance, and the industry at large only complicate the landscape further. Often these complications result in additional challenges to delivering quality patient care. Waypoint offers providers a comprehensive set of healthcare billing solutions that engage the patient through a softer customer service approach designed to quickly bring invoices current. At the same time, our call center management services clearly and carefully guide patients to positive billing resolutions that safeguard your provider/patient relationship.

Waypoint services for the healthcare industry:

  • Outsourcing
  • RCM call center and back office support
  • Correspondence, email, and online support, including web chat
  • Skip tracing (inbound/outbound)
  • First-party customer contact solutions (inbound/outbound)
  • Third-party customer contact solutions (inbound/outbound)
  • Pre-legal and legal services
  • Small balance recovery
  • Specialty collections (bankruptcy and deceased care)