Billing and collections in the healthcare industry are more expensive and time-consuming than ever before. Changes in regulations, compliance, and the industry at large only complicate the landscape further. Often these complications result in additional challenges to delivering quality patient care. Waypoint offers providers a comprehensive set of healthcare billing solutions that engage the patient through a softer customer service approach designed to quickly bring invoices current. At the same time, our call center management services clearly and carefully guide patients to positive billing resolutions that safeguard your provider/patient relationship.
Waypoint services for the healthcare industry:
- Outsourcing
- RCM call center and back office support
- Correspondence, email, and online support, including web chat
- Skip tracing (inbound/outbound)
- First-party customer contact solutions (inbound/outbound)
- Third-party customer contact solutions (inbound/outbound)
- Pre-legal and legal services
- Small balance recovery
- Specialty collections (bankruptcy and deceased care)
Resources
Art Martinez2017-08-24T13:47:23-05:00
Healthcare Introduction
Waypoint Introduction
Simply stated, Waypoint provides compliance-centric operations that safeguard the provider/patient relationship.Art Martinez2017-08-24T13:47:23-05:00
Contact Center Services
Contact Center Services
Waypoint offers engagement strategies that safeguard your brand and revenue through positive interaction.Art Martinez2019-11-22T13:31:35-06:00
Technology Solutions
Technology Solutions
Business continuity and data security are ongoing issues. Waypoint's leading technology plays a key role in strong RCM.Art Martinez2019-11-22T13:33:37-06:00
Compliance Overview
Compliance Overview
Compliance is in our DNA. Waypoint has a long history of strict compliance...with zero judgments.Art Martinez2019-11-22T14:21:05-06:00