Three Tips for Safeguarding Your Brand in ARM

2017-08-24T13:47:20-05:00July 26th, 2017|Blog|

When it comes to consumer lending, today’s brand owners have no shortage of priorities to consider. Protecting a business’s reputation in a social media-driven marketplace can be a fierce dynamic, particularly in accounts receivable management (ARM). And as many companies continue to experience firsthand, it is often easier said than done. One top of mind [...]

Credit Education Should Be a Long-Term Commitment

2017-08-24T13:47:20-05:00July 11th, 2017|Blog|

These days, consumers face all sorts of challenges when it comes to managing their money. And debt – be it a mortgage, car payment, student loan, or credit card – becomes a part of their financial life for years. Given the myriad forms of debt and what might be years of consumer touch points, businesses [...]

Tailoring Credit Consumer Engagement to the Type of Debt

2017-08-24T13:47:20-05:00June 28th, 2017|Blog|

Like most things, debt comes in many different forms, shapes, and sizes. For example, a college degree is often an investment with value that accrues over time, since it sets the student borrower on a lifelong course toward better jobs and better income. Then there are other debts – like auto loans – that may [...]

Customized Consumer Education Can Help Creditors Collect

2017-08-24T13:47:20-05:00June 16th, 2017|Blog|

Helping credit customers become more financially literate about credit and debt issues can be difficult, especially when delinquency and collections come into play. But, these difficulties certainly are not due to a lack of resources. Consumers can turn almost anywhere for instant financial information. And, despite all the available information, the answers aren’t always clear [...]

Safeguarding Brand Reputation and Cash Flow in Debt Collection

2017-08-24T13:47:21-05:00June 7th, 2017|Blog|

Contact center professionals are often the tip of the spear when it comes to safeguarding a company’s reputation. They’re literally and figuratively where ethical business practices, compliance, and customer service intersect with results and business performance. Each interaction presents an opportunity or risk that can impact revenue recovery and customer relationships. Debt recovery professionals, in [...]

Uncovering the Hidden Costs of Debt Collection: Refining Technology Tools

2017-08-24T13:47:21-05:00April 20th, 2017|Blog|

Choosing and implementing the right tools with so many competing technology options on the market is a challenge. And don’t forget all the internal decisions that need to be made about budget, capabilities, security, solution implementation, and balancing on-premises capacity with cloud solutions. Of course there are tasks to consider also, like standardizing data and [...]

Uncovering the Hidden Costs of Debt Collection: Improving Processes

2017-08-24T13:47:21-05:00April 13th, 2017|Blog|

We see it time and again in the world of debt collection: Workforce structure – the subject of our first blog post – is just as important as managing processes and procedures. And what’s more, for every obvious question, such as “What’s the best time to make calls?”, deeper questions follow. For example, “Which reports [...]

Uncovering the Hidden Costs of Debt Collection: Optimizing the Workforce

2017-08-24T13:47:21-05:00April 6th, 2017|Blog|

There’s just no way around it. Chasing delinquent accounts is expensive. In addition to labor, overhead, and infrastructure there are hidden costs. Before you realize it, inefficiencies and wasteful practices are producing administrative delays, unpredictable cash flow, an ineffective staff, and low morale. But there’s good news! With a little investigation, organizations can spot the [...]

How ARM Professionals Can Succeed at Omnichannel

2017-08-24T13:47:21-05:00March 30th, 2017|Blog|

If you’ve been reading our recent blog posts, then you probably already know about the many benefits that come with implementing an omnichannel collections strategy. But what you might not know is that designing and implementing an omnichannel program requires a road map to safeguard brand reputation and minimize compliance risk. Many organizations struggle with [...]

Omnichannel Benefits for Accounts Receivable Management

2017-08-24T13:47:21-05:00March 22nd, 2017|Blog|

It’s the question almost every business asks. What’s the most effective way to reach customers in a competitive, technology-driven environment? People today are on the go, accessing information at all times through web, email, text, phone, and other pathways. That means reaching customers is all about understanding how they communicate and access information in an [...]